Leadership in Quality Case Study Example | Topics and Well Written Essays - 500 words

Leadership in Quality - Case Study Example J.M. Jurian noted that the quality of leadership is attainable, and the success factors are available, but companies are not doing enough to utilize such concepts (Keim 1). Quality and customers satisfaction has since been forgotten because companies have resorted to expansion other than improving service provision. Besides, there is an emphasis to increase profit gains compared to future sustainability. The situation has since grown to an extent where managers who are concerned about quality management seek alternative impacts of business success because valuable lesson learnt concerning cooperate ethics diminishes along with the generation. The most-important activity of any quality strategy is to do away with the wastes of all forms through a cover up of corporate malfeasance and accounting tricks. However, with effective leadership, there should be the focus because it is both the right and the smart thing to do. Ultimately, the current requirement of ethics is education for organizations and individuals. With respect to the above, the quality of service and ethics should not only be based on products and services, but also mutual expectation on th e right thing as it will enhance the smooth operation of economic systems (Keim 1). The hostess action was not in any way consistent with a customer focus on quality philosophy because she did not take much of her time to ascertain the truth about Mark’s reservation even after Mark had confirmed to have carried out the reservation three weeks earlier. Notably, errors do occur in any organization, and this might have led to the missing of Mark’s details in the reservation booklet. Unfortunately, she turned down Mark’s request to see the manager who could have otherwise looked into a proper solution of the above mess if at all she was to engage too much. The hostess also responded with much arrogance, which is against the customer focused quality philosophy when she